Support for substance use concerns

If you or someone you know is struggling with substance use, confidential support, resources, and guidance are available.

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Understanding substance use

Substance use includes alcohol, prescription medications, and other drugs that can affect physical and emotional well-being. While some use may seem manageable, it can become difficult to control over time and begin to impact daily life, relationships, and work.

Recognizing the signs early and reaching out for support can make a meaningful difference. Help is available, and recovery is possible.

Signs that support may be needed:

  • Changes in mood, behavior, or energy levels
  • Difficulty focusing or maintaining responsibilities
  • Increased reliance on alcohol or substances
  • Withdrawing from friends, family, or coworkers
  • Continuing use despite negative consequences

How the EAP can support you

The EAP offers confidential services to help you address substance use concerns and take steps toward recovery.

Counseling and therapy options for those struggling with substance use.

Support for family members affected by someone’s substance use.

Referrals to treatment programs, rehab centers, and community resources.

Your privacy matters

The EAP is a confidential, independent service—no information is shared with USPS, management, or HR.

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How the EAP supports recovery

  • STEP 1

    Call 800‑327‑4968 (800‑EAP‑4YOU) TTY: 711

    Speak with a trained professional about your needs. Support is free, confidential, and available 24/7.

  • STEP 2

    Schedule an assessment

    Connect with a licensed counselor to discuss your situation and explore the right support options.

  • STEP 3

    Receive referrals and guidance

    Get connected to treatment programs, counseling, or additional services based on your needs.

  • STEP 4

    Access ongoing support

    Continue with counseling, tools, and resources to support your recovery and well-being.

Recovery starts with support

Understanding substance use is an important step toward reducing stigma and encouraging people to seek help. With the right support, individuals and families can move toward recovery, stability, and improved well-being.

The EAP provides resources to support prevention, early intervention, and long-term recovery—helping create healthier workplaces and communities.

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