Your EAP is here to support you at every stage

The USPS Employee Assistance Program is a free, confidential benefit available to all postal employees & their families, beginning on the first day of employment.

Get Help Now See Resources

What you can expect from your EAP

The EAP provides confidential counseling, support, and resources to help you address personal or work-related challenges.

The EAP is an independent service, separate from USPS, helping protect your privacy and confidentiality.

video

Truths and myths about the EAP

What the EAP is:

  • A free, voluntary workplace benefit that provides counseling, support and resources to postal employees.
  • Always available: We offer 24/7 phone support plus an online library of whole-health resources.
  • Accessible anywhere postal employees work, with counselors located across the country.
  • Confidential and private, protected by strict federal and state laws and by professional ethical standards.
  • Administered by Lucet Health, an independent provider that operates separately from the United States Postal Service.

What the EAP is NOT:

  • Long-term or ongoing clinical care, but short-term support designed to help you address immediate concerns and next steps.
  • A disciplinary or performance management tool; participation is voluntary and separate from job status or evaluations.
  • A place to file USPS complaints, but a resource to help you navigate concerns and find appropriate support.
  • Part of USPS human resources, but an independent service focused solely on your well-being and confidentiality.

Ways the EAP can support you

Your EAP offers confidential support, tools, and resources to help you manage life’s challenges–whether personal, family, or work-related.

Call 911 if you are in immediate danger or experiencing a life-threatening emergency.

How the EAP can help

Your EAP offers four core services—providing confidential, practical support for employees, managers, and teams when it matters most.

Confidential support for personal and work challenges

Short-term, confidential counseling to help you navigate personal, family, or workplace concerns with a licensed professional.

Explore Counseling

When to choose counseling:

  • I need help managing stress, anxiety, or emotional challenges
  • I’m dealing with personal, family, or relationship concerns
  • I want support navigating a difficult life or work situation

It’s easy to access care anytime you need it

Getting help is simple and stress-free–just a moment is all it takes to connect with the support you need.

  • call
    STEP 1

    Call us at 800‑327‑4968 (800‑EAP‑4YOU) TTY: 711

    Talk with us about what you need–it’s free and completely confidential. Our team is available 24 hours a day, 7 days a week to help you get started.

  • calendar
    STEP 2

    Schedule your first appointment

    Connect with a licensed counselor in person, online, or by phone–whatever works best for you.

  • headphone
    STEP 3

    Get in‑the‑moment support

    Get immediate, 24/7 access to a professional who can help you with quick, solution-focused support while you wait for your first session.

Get Help Now

Your privacy is our priority

Your trust matters. The EAP is an independent service, contracted by USPS but entirely separate. Your participation and personal information are kept completely confidential.

Learn more

Common concerns we hear a lot:

Will my manager know I contacted the EAP?

No, your participation is never shared with managers, supervisors, or unions unless you choose to provide written permission.

Will anything be reported to HR?

No. No reports, usage details, or personal information are shared with HR or USPS.

Does using the EAP go on my work record?

No. EAP records are stored separately from USPS systems and are not part of your employment file.

Are there any limits to confidentiality?

In rare situations involving safety—such as risk of harm, abuse, or a court order—information may be shared to protect you or others.

Are EAP counselors USPS employees?

No. EAP counselors are independent, licensed professionals and are not employed by USPS.

Does the EAP cost anything?

No. EAP services are free for USPS employees and their eligible family members.

Can my family use the EAP?

Yes. Your eligible family members can also access confidential EAP services and support.

How quickly can I speak with someone?

You can connect with a counselor 24/7 for immediate support, often the same day you call.

Do I have to use EAP if my manager suggests it?

No. Participation in the EAP is always voluntary.

What happens after my first session?

Your counselor will help you determine next steps, including additional sessions or referrals if needed.

Is the EAP only for serious problems?

No. You can use the EAP for everyday concerns, stress, or simply to talk things through.

Stay connected and informed

Subscribe now to get the latest EAP updates, wellness tips, and awareness campaigns delivered directly to your inbox.