Flexible support, on your terms

Access free, confidential counseling through your EAP—whenever and however you need it, with options designed to fit your life.

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Counseling

How counseling can support you

Need someone to talk to? Your EAP offers confidential counseling to help you navigate life’s challenges and support your overall well-being.

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How counseling can help:

  • Mental health support for anxiety, depression, grief, trauma and PTSD

  • Stress and burnout support for work, caregiving, and life balance

  • Help navigating family challenges, including parenting, divorce, and eldercare

  • Support for veterans and other specialized community needs

Counseling options that fit your life

We offer multiple ways to access counseling—making it easier to find support that works for your schedule, preferences, and needs.

Get In-The-Moment Support

In-the-Moment Support (ITMS) gives you 24/7 access to a licensed professional for immediate, solution-focused guidance when you need it most.

New to counseling? Start here

Getting started is simple. Your EAP makes it easy to connect with the right support—quickly, confidentially, and at no cost.

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What you need to know:

  • Available to all USPS employees and eligible family members
  • 100% free through your EAP benefits
  • Completely confidential and private
  • Short-term counseling with defined session limits

Get support in 3 simple steps

  • call
    STEP 1

    Call 800‑327‑4968 (800‑EAP‑4YOU) TTY: 711

    Speak confidentially with a counselor anytime–24/7, at no cost.

  • calendar
    STEP 2

    Schedule your session

    Choose in-person, phone, or virtual options that fit your needs.

  • headphone
    STEP 3

    Access immediate support

    Use ITMS for quick help while waiting for your first appointment.

What to expect

What to expect in your first session

All EAP counseling services are private and confidential. Your first session is a chance to share what’s on your mind, set goals, and get comfortable with the process. There’s no long-term commitment.

What you should ask in your first session:

  • What experience do you have with my concerns?
  • How are sessions typically structured?
  • What type of support can I expect?
  • What are the next steps after this session?

Frequently asked questions

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