What to Expect
- Fast – You’ll speak with a real person, almost immediately.
- Confidential – No information is shared with USPS.
You are not alone–support is here
If you or someone you know may be struggling, help is available. The EAP provides confidential support when it matters most.
Understanding suicide risk
Understanding how you’re feeling is an important first step toward getting support. If you’re unsure how to assess your risk, tools like the Columbia-Suicide Severity Rating Scale (C-SSRS) can help identify warning signs and guide next steps. Taking a moment to reflect can help you better understand your situation and connect with the support you deserve.
Recognizing warning signs:
- Talking about feeling hopeless or having no purpose
- Expressing feeling trapped or in unbearable emotional pain
- Withdrawing from friends, family, or co-workers
- Increased use of alcohol or substances
- Extreme mood changes or noticeable shifts in behavior
How to get support through the EAP
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STEP 1
Call 800‑327‑4968 (800‑EAP‑4YOU) TTY: 711
Speak with a trained professional. Support is free, confidential, and available 24/7.
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STEP 2
Schedule an assessment
Connect with a licensed counselor to talk through your needs and explore support options.
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STEP 3
Get connected to care
Receive referrals and guidance to counseling, treatment, or additional resources.
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STEP 4
Ongoing support
Continue care with tools, follow-up services, and resources to support your well-being.
Suicide Prevention tools and resources
Explore resources that promote awareness, connection, and practical steps to support yourself or others.
Explore Resource LibraryRecognizing Warning Signs
Learn how subtle changes in mood or behavior may signal someone needs support—and how to respond.
Suicide Awareness & Prevention – Warning Signs in Teens
Learn moreSuicide Awareness & Prevention – Recognizing Signs in You
Learn moreTalking about Suicide
It’s okay to ask someone if they’re thinking about suicide. A simple, caring conversation can make all the difference.
Suicide Awareness & Prevention – We Should Talk About It
Learn moreSuicide Awareness & Prevention – Know the Right Words to Say
Learn moreKnowing how to help
Subtle changes in mood, behavior, or routine can be early warning signs that someone is struggling. If something feels off, it’s important to take it seriously.
Suicide Awareness & Prevention – Know What to Do
Learn moreSuicide Awareness & Prevention – You Can Make a Difference
Learn moreSuicide Awareness & Prevention – Question. Persuade. Refer.
Learn moreHope, resiliency and connection
Having hope for the future builds resilience. Resilience is a protective factor against suicide risk. Strong, positive relationships with others can also protect and prevent against suicidal thoughts and behaviors.
Suicide Awareness & Prevention – How to Cultivate Hope
Learn moreSuicide Awareness & Prevention – How to Build Resilience
Learn moreSuicide Awareness & Prevention through Connection
Learn moreAdditional suicide prevention resources
Connect with trusted organizations offering education, support, and crisis services.
National Alliance on Mental Illness (NAMI)
Education, advocacy, and support for individuals and families affected by mental health conditions.
Visit NAMIAmerican Foundation for Suicide Prevention
Resources for prevention, education, and support for those impacted by suicide.
Learn MoreSubstance Abuse and Mental Health Services Administration (SAMHSA)
National resources, treatment locators, and mental health support services.
Explore ResourcesThe 988 Suicide & Crisis Lifeline
Free, confidential support available 24/7 by call, text, or chat for anyone in distress.
Call – 988
Text – 988
Stay connected and informed
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