EAP provides rapid, confidential support to help USPS teams respond to and recover from critical incidents—safely and effectively.
A critical incident is a sudden, stressful event that disrupts safety and affects employees’ ability to function. It may impact individuals, teams, or an entire workplace.
Workplace accidents or serious injuries.
Death or serious illness of an employee
Violence, threats, or robberies
Natural disasters or community crises
EAP provides immediate and ongoing support to stabilize the workplace, reduce stress, and help teams recover.
From first call to follow-up, EAP guides you through each step to ensure timely, appropriate support for your team.
A supervisor or manager contacts the EAP to request support.
An EAP professional gathers details and evaluates needs
A tailored approach is developed based on the situation.
On-site or virtual support is provided to employees and leaders.
EAP continues support and checks in as needed.
Get confidential, short-term counseling from licensed professionals who can help you manage stress, anxiety, relationships, work challenges, and other personal concerns.
Explore Counseling
Access targeted tools and guidance to help you support your team and lead with confidence.
Support For LeadersCIR
Early support following an incident can make a meaningful difference in recovery and resilience.
Learn moreCIR
Group debriefings and individual counseling can provide valuable support following a critical incident or traumatic event.
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